FAQ: Our Ongoing Efforts to Enhance Extension Accuracy and Website Support

Q: How do you measure bandwidth usage?
A: We use several lightweight signals to estimate your data usage. Along with reading the Content-Length header, we apply carefully controlled patches to APIs like fetch, XHR, WebRTC, WebSocket, SSE, Beacon, native video/audio, and certain workers. These patches run quietly inside the page context and never alter how the site behaves. By combining all these sources, we provide accurate inbound and outbound bandwidth estimates without affecting your browsing experience.
It's important to note that while we measure request payloads for bandwidth usage, we do not log or store any of the data contained in these payloads. Your privacy and data security are of utmost importance to us, and we do not collect or retain any sensitive information from your browsing activities.

Q: Do these patches affect website performance or user experience?
A: No. The instrumentation is minimal, non-intrusive, and designed to leave the website’s functionality completely unchanged. Everything continues to work as usual—you simply get clearer insight into your bandwidth usage.

Q: Why are some websites not supported by your extension?
A: We are continually working to improve our extension's accuracy and expand its compatibility with a wide range of websites. However, due to the dynamic nature of the internet and the diverse structure of web pages, it can be challenging to support every website right from the start. Here are some common questions regarding this ongoing process:

Q: Why can't you support all websites immediately?
A: Supporting websites requires significant development effort to ensure our extension functions correctly on each site. We prioritize popular and frequently visited websites to provide the best user experience for the majority of our users. While we aim to expand our coverage, it may take time to support less common or niche websites.

Q: How can I request support for a specific website?
A: We value user feedback and encourage you to let us know about websites you'd like our extension to support. You can typically submit website requests through our Contact email in Chrome Extension page or Reviews. Your feedback helps us prioritize which sites to work on next.

Q: Are there any limitations in the types of websites your extension can support?
A: Yes, there can be limitations. Websites with complex or unique structures may require more time and effort to support. Additionally, websites that frequently change their layout or content may experience occasional compatibility issues until we update our extension to accommodate these changes.

Q: How often do you update the extension to include new websites?
A: We aim to provide regular updates to enhance the extension's website support. The frequency of updates may vary based on user feedback and the complexity of the websites we're working on. We appreciate your patience as we work to make our extension more comprehensive and accurate.

Q: What can I do if I encounter issues on a website that is not yet supported?
A: If you encounter problems on a website that our extension doesn't support, you can try refreshing the site as this may help in some cases. Additionally, please report the issue to us, and we will do our best to address it in future updates. In the meantime, you can disable the extension if the extension is causing trouble accessing websites and browser.

Q: Do you log my credentials or browsing history information when using this extension?
A: No, we do not log your credentials or browsing history information when you use our extension. Your privacy and security are important to us, and we have designed our extension to respect your data and protect your online activity. We do not collect or store any sensitive information from your browsing sessions.